How can we help you?

Find answers to common questions or get in touch with our support team. We're here to help!

Frequently Asked Questions

Quick answers to the most common questions

How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

What is your return policy?

We offer a 14-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return.

How long does shipping take?

Shipping times vary by location. Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. Check our shipping page for more details.

What payment methods do you accept?

We accept all major credit cards, PayPal, and bank transfers. All payments are processed securely through our payment gateway.

How can I change or cancel my order?

You can modify or cancel your order within 24 hours of placing it. After that, please contact our support team for assistance.

Business Hours

Monday - Friday: 8:00 - 16:00 (CET)

We typically respond to emails within 24 hours during business days.